This Cookie Policy explains how Dollr Services Ltd (“Dollr”, “we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit our website, merchant dashboard, or developer portal (collectively, the “Services”). It should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work more efficiently and to provide information to the site owners. Cookies are not harmful — they cannot execute code or deliver viruses.

We also use similar technologies such as web beacons, pixels, and local storage, which function in comparable ways. References to “cookies” in this policy cover all such technologies unless stated otherwise.

2. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for you to browse our Services and use their features. Without them, services like account login, API key management, and secure session handling cannot function. These cookies do not require your consent.

Session token: Maintains your authenticated session in the merchant dashboard.
CSRF token: Protects forms and API calls from cross-site request forgery attacks.
Load balancer cookie: Routes your requests consistently to the same server instance.

Functional Cookies

These cookies remember your preferences and settings to provide a more personalised experience.

Language and region preference: Stores your selected locale for localised content and currency display.
Dashboard layout preferences: Remembers column visibility, sort order, and date range selections.
Onboarding state: Tracks which onboarding steps you have completed.

Analytics Cookies

These cookies help us understand how visitors interact with our Services so we can improve them. All data collected is aggregated and anonymised.

Page view tracking: Records which pages are visited and how long users spend on each.
Error tracking: Captures JavaScript errors and failed API calls to help us diagnose and fix issues.
Feature usage: Measures which dashboard features are used most and which flows are abandoned.

Marketing Cookies

We may use marketing cookies on our public-facing website (not inside the authenticated dashboard) to measure the effectiveness of advertising campaigns. These cookies track visits across websites.

Campaign attribution: Identifies the source (e.g., an ad click or referral link) that brought you to our site.
Retargeting: Allows relevant Dollr advertisements to appear on third-party platforms you visit after leaving our site.

3. Third-Party Cookies

Some cookies on our Services are set by third-party service providers we use. These providers have their own privacy policies governing how they use your data. We use third-party services including:

Analytics platforms for aggregated usage reporting.
Error monitoring tools for platform reliability.
Customer support chat tools (set only when you initiate a support session).

4. Cookie Duration

Session cookies: Deleted automatically when you close your browser.
Persistent cookies: Remain on your device for a defined period (ranging from 30 days to 2 years) or until you delete them manually.

5. Your Cookie Choices

You can control cookies through the following means:

Browser settings: Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Refer to your browser's help documentation for instructions. Note that disabling strictly necessary cookies will impair your ability to log in and use core features.
Cookie preference centre: Where required by applicable law, we present a consent banner on first visit allowing you to accept or decline non-essential cookie categories.
Opt-out tools: For analytics and advertising networks, you may use industry opt-out tools such as the Network Advertising Initiative opt-out page.

6. Do Not Track

Some browsers transmit a “Do Not Track” (DNT) signal. Our Services do not currently alter their behaviour in response to DNT signals, as there is no universally accepted standard for how sites should respond. We will review this position as standards evolve.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised “Last updated” date. Continued use of the Services after the effective date constitutes acceptance of the revised policy.

8. Contact Us

If you have questions about our use of cookies, please contact us:
Dollr Services Ltd
Email: [email protected]